{"id":70585,"date":"2018-11-02T20:02:42","date_gmt":"2018-11-02T16:02:42","guid":{"rendered":""},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T20:00:00","slug":"","status":"publish","type":"post","link":"https:\/\/ucnoqta.az\/?p=70585","title":{"rendered":"“Azercell”in M\u00fc\u015ft\u0259ri D\u0259st\u0259k X\u0259tti yubileyini qeyd edir"},"content":{"rendered":"

Bu gün Az\u0259rbaycanda ilk pe\u015f\u0259kar xidm\u0259t sah\u0259sinin – Telefon M\u0259rk\u0259zinin – yaranmas\u0131ndan 20 il ötür v\u0259 bu mühüm hadis\u0259 "Azercell Telekom"un ad\u0131 il\u0259 ba\u011fl\u0131d\u0131r.<\/strong><\/p>\n

“Azercell Telekom” MMC 1998-ci il noyabr\u0131n 1-d\u0259 ölk\u0259mizd\u0259 ilk d\u0259f\u0259 olaraq 24\/7 rejimind\u0259 f\u0259aliyy\u0259t göst\u0259r\u0259n Telefon M\u0259rk\u0259zini istifad\u0259y\u0259 verib, 2009-cu ild\u0259 is\u0259 G\u0259nc\u0259d\u0259 ilk Regional Telefon M\u0259rk\u0259zini yarad\u0131b.
\nMüasir dövrd\u0259 h\u0259r hans\u0131 bir iri \u015firk\u0259ti telefon mü\u015ft\u0259ri xidm\u0259ti olmadan t\u0259s\u0259vvür etm\u0259k mümkün deyil. 20 ildir ki, Azercell-in Telefon M\u0259rk\u0259zinin vasit\u0259siyl\u0259 abun\u0259çil\u0259r günün ist\u0259nil\u0259n saat\u0131nda \u015firk\u0259tl\u0259 \u0259laq\u0259 saxlayaraq müxt\u0259lif \u0259m\u0259liyyatlar\u0131 h\u0259yata keçirir, ist\u0259nil\u0259n m\u0259s\u0259l\u0259l\u0259rl\u0259 ba\u011fl\u0131 m\u0259lumat \u0259ld\u0259 edir v\u0259 texniki d\u0259st\u0259k al\u0131rlar. Lakin bu gün 20 illiyini qeyd ed\u0259n qrup bu ill\u0259r \u0259rzind\u0259 inki\u015faf yolu keçib v\u0259 \u015fax\u0259l\u0259n\u0259r\u0259k Mü\u015ft\u0259ri D\u0259st\u0259k X\u0259tti, Online Chat, Sosial Media ve Premium D\u0259st\u0259k X\u0259tti olaraq mü\u015ft\u0259ril\u0259r\u0259 müxt\u0259lif növlü xidm\u0259tl\u0259r göst\u0259rir. Qeyd ed\u0259k ki, 20 il \u0259rzind\u0259 Telefon M\u0259rk\u0259zi t\u0259r\u0259find\u0259n 50 milyondan art\u0131q abun\u0259çi müraci\u0259ti q\u0259bul olunub. Az\u0259rbaycan telekommunikasiya bazar\u0131nda liderliyini qoruyan, daima texnoloji yenilikl\u0259ri t\u0259tbiq ed\u0259n, bütün müasir xidm\u0259tl\u0259ri abun\u0259çil\u0259ri üçün mümkün ed\u0259n “Azercell Telekom” MMC zaman\u0131n t\u0259l\u0259bl\u0259rin\u0259 uy\u011fun olaraq Mü\u015ft\u0259ri D\u0259st\u0259k X\u0259ttinin xidm\u0259t kanallar\u0131 v\u0259 növl\u0259rini h\u0259l\u0259 çox müasirl\u0259\u015fdirm\u0259k v\u0259 geni\u015fl\u0259ndirm\u0259k niyy\u0259tind\u0259dir. Bununla da, mü\u015ft\u0259riy\u0259 xidm\u0259t m\u0259rk\u0259zi bir virtual katib kimi mü\u015ft\u0259ril\u0259rl\u0259 aktiv ünsiyy\u0259td\u0259 olaraq, müraci\u0259tl\u0259rin daha da sür\u0259tli v\u0259 rahat h\u0259llin\u0259 köm\u0259klik göst\u0259r\u0259c\u0259k.<\/p>\n

H\u0259r gün, h\u0259r saat, h\u0259r d\u0259qiq\u0259 mü\u015ft\u0259ril\u0259rin z\u0259ngin\u0259 cavab ver\u0259n Azercell Telefon M\u0259rk\u0259zi pe\u015f\u0259kar komandadan ibar\u0259tdir. Bunu mü\u015ft\u0259ril\u0259r aras\u0131nda apar\u0131lan sor\u011fular, qiym\u0259tl\u0259ndirm\u0259 t\u0259\u015fkilatlar\u0131n\u0131n keçirdiyi ara\u015fd\u0131rmalar da t\u0259sdiq edir. Bel\u0259 ki, 2018-ci ilin ilk 6 ay\u0131n\u0131n n\u0259tic\u0259l\u0259rin\u0259 gör\u0259 respondentl\u0259rin 93%-i Telefon M\u0259rk\u0259zinin t\u0259qdim etdiyi xidm\u0259tl\u0259rd\u0259n raz\u0131l\u0131\u011f\u0131n\u0131 bildirib. Bu zaman z\u0259ng\u0259 cavab verilm\u0259si müdd\u0259ti, operatorun mü\u015ft\u0259ri il\u0259 davran\u0131\u015f t\u0259rzi, m\u0259lumat\u0131n q\u0259bul edilm\u0259si, probleml\u0259rin d\u0259rhal h\u0259ll olunmas\u0131 kimi amill\u0259r d\u0259 n\u0259z\u0259r\u0259 al\u0131n\u0131b.<\/p>\n

Azercell 4,5 milyonluq abun\u0259çi ail\u0259sininin müraci\u0259tl\u0259rini ara\u015fd\u0131r\u0131b h\u0259ll ed\u0259rk\u0259n ilk növb\u0259d\u0259 m\u0259xfilik, düzgünlük, t\u0259r\u0259fsizlik, operativlik v\u0259 rahatl\u0131q prinsipl\u0259rin\u0259 \u0259saslan\u0131r. F\u0259aliyy\u0259t\u0259 ba\u015flad\u0131\u011f\u0131 günd\u0259n mü\u015ft\u0259ri m\u0259mnuniyy\u0259tinin art\u0131r\u0131lmas\u0131n\u0131 h\u0259d\u0259fl\u0259y\u0259n \u015firk\u0259t abun\u0259çil\u0259ri t\u0259r\u0259find\u0259n ir\u0259li sürül\u0259n bütün t\u0259klif v\u0259 \u015f\u0259rhl\u0259ri diqq\u0259tl\u0259 ara\u015fd\u0131r\u0131r. Azercell Mü\u015ft\u0259ri Xidm\u0259tl\u0259ri v\u0259 Telefon M\u0259rk\u0259zinin f\u0259aliyy\u0259ti v\u0259 keyfiyy\u0259ti müt\u0259madi olaraq beyn\u0259lxalq audit \u015firk\u0259tl\u0259ri t\u0259r\u0259find\u0259n d\u0259y\u0259rl\u0259ndirilir v\u0259 sertifikatla\u015fd\u0131r\u0131l\u0131r. Qeyd ed\u0259k ki, Azercell-in Telefon M\u0259rk\u0259zi 2011-ci ild\u0259 EN 15838:2009 v\u0259 2018-ci ild\u0259 ISO18295 beyn\u0259lxalq keyfiyy\u0259t sertifikatlar\u0131na layiq görülüb. \u015eirk\u0259t \u0259m\u0259kda\u015flar\u0131n\u0131n Sosial Media üz\u0259rind\u0259n göst\u0259rdiyi xidm\u0259t d\u0259 yüks\u0259k qiym\u0259t al\u0131b – son 4 il \u0259rzind\u0259 d\u0259f\u0259l\u0259rl\u0259 Facebook üz\u0259rind\u0259n xidm\u0259t s\u0259viyy\u0259sin\u0259 gör\u0259 beyn\u0259lxalq “Social Bakers” \u015firk\u0259tinin “100% Socially Devoted“ sertifikat\u0131na layiq görülüb. Bu da \u015firk\u0259tin keyfiyy\u0259tli idar\u0259etm\u0259 sisteminin öz f\u0259aliyy\u0259tind\u0259 t\u0259tbiqi, abun\u0259çil\u0259rl\u0259 apar\u0131lan i\u015fin yüks\u0259k s\u0259viyy\u0259d\u0259 t\u0259\u015fkilinin göst\u0259ricisidir.<\/p>\n

Daha \u0259trafl\u0131 m\u0259lumat üçün news@mcs.az ünvan\u0131na müraci\u0259t ed\u0259 bil\u0259rsiniz<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Bu gün Az\u0259rbaycanda ilk pe\u015f\u0259kar xidm\u0259t sah\u0259sinin – Telefon M\u0259rk\u0259zinin – yaranmas\u0131ndan 20 il ötür v\u0259 bu mühüm hadis\u0259 "Azercell Telekom"un ad\u0131 il\u0259 ba\u011fl\u0131d\u0131r. “Azercell Telekom” MMC 1998-ci il noyabr\u0131n…<\/p>\n","protected":false},"author":1,"featured_media":251278,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-70585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts\/70585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=70585"}],"version-history":[{"count":0,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts\/70585\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/media\/251278"}],"wp:attachment":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=70585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=70585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=70585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}