{"id":237850,"date":"2026-01-29T15:56:47","date_gmt":"2026-01-29T11:56:47","guid":{"rendered":""},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T20:00:00","slug":"","status":"publish","type":"post","link":"https:\/\/ucnoqta.az\/?p=237850","title":{"rendered":"\u0130KTA problemli internet provayderl\u0259rinin adlar\u0131n\u0131 a\u00e7\u0131qlad\u0131"},"content":{"rendered":"

Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 poçt xidm\u0259tl\u0259ri üzr\u0259 t\u0259nziml\u0259yici qurumu \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyinin (\u0130KTA) “E-\u015eikay\u0259t” platformas\u0131 \u0259sas\u0131nda 2025-ci il üzr\u0259 aç\u0131qlad\u0131\u011f\u0131 rüblük göst\u0259ricil\u0259r internet provayderl\u0259ri aras\u0131nda xidm\u0259t keyfiyy\u0259ti v\u0259 istehlakç\u0131 müraci\u0259tl\u0259rin\u0259 münasib\u0259td\u0259 ciddi f\u0259rql\u0259rin mövcud oldu\u011funu ortaya qoyur.<\/strong><\/p>\n

Ucnoqta.az x\u0259b\u0259r verir ki, Agentliyin yayd\u0131\u011f\u0131 m\u0259lumata gör\u0259, \u015fikay\u0259t indeksi v\u0259 müraci\u0259tl\u0259r\u0259 orta cavabland\u0131rma müdd\u0259ti istehlakç\u0131lar üçün \u015f\u0259ffaf informasiya m\u0259nb\u0259yi olmaqla yana\u015f\u0131, bazarda reputasiyaya \u0259saslanan v\u0259 r\u0259qab\u0259ti gücl\u0259ndir\u0259n t\u0259sirli mexanizm\u0259 çevrilib. Bu göst\u0259ricil\u0259r provayderl\u0259rin xidm\u0259t s\u0259viyy\u0259sini aç\u0131q \u015f\u0259kild\u0259 müqayis\u0259 etm\u0259y\u0259 imkan yarad\u0131r.<\/p>\n

\u015eikay\u0259t indeksi üzr\u0259 göst\u0259ricil\u0259rini yax\u015f\u0131la\u015fd\u0131ran provayderl\u0259r<\/strong>
\n2025-ci ilin n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n, “Aztelekom”, “Selnet” v\u0259 GSP MMC-l\u0259r \u015eikay\u0259t indeksinin yax\u015f\u0131la\u015fmas\u0131 üzr\u0259 \u0259n n\u0259z\u0259r\u0259çarpan internet servis provayderl\u0259ri (\u0130SP) seçilibl\u0259r. H\u0259r üç provayderd\u0259 \u015fikay\u0259t indeksinin azalmas\u0131 v\u0259 müraci\u0259tl\u0259ri cavabland\u0131rma müdd\u0259tinin 3-4 gün\u0259 q\u0259d\u0259r endirilm\u0259si \u015fikay\u0259tl\u0259rin idar\u0259 olunmas\u0131 mexanizml\u0259rinin effektivliyini göst\u0259rir.<\/p>\n

Az \u015fikay\u0259t, lakin gec cavab<\/strong>
\n“Uninet” (Citynet) MMC il \u0259rzind\u0259 \u0259n a\u015fa\u011f\u0131 \u015fikay\u0259t indeksin\u0259 (0,41 – 0,60 interval\u0131nda) malik provayderl\u0259rd\u0259n biri olub. Bununla yana\u015f\u0131, b\u0259zi rübl\u0259rd\u0259 müraci\u0259tl\u0259r\u0259 cavabland\u0131rma müdd\u0259tinin 8-11 gün aras\u0131nda d\u0259yi\u015fm\u0259si reaksiya sür\u0259tinin art\u0131r\u0131lmas\u0131na ehtiyac oldu\u011funu göst\u0259rir. Müt\u0259x\u0259ssisl\u0259r hesab edirl\u0259r ki, abun\u0259çi say\u0131 artd\u0131qca bu v\u0259ziyy\u0259t risk yarada bil\u0259r.<\/p>\n

Sür\u0259tli cavab, lakin davaml\u0131 probleml\u0259r<\/strong>
\n“Eurosel” MMC müraci\u0259tl\u0259r\u0259 \u0259sas\u0259n 2-3 gün \u0259rzind\u0259 cavab vers\u0259 d\u0259, 2025-ci ilin IV rübünd\u0259 \u015fikay\u0259t indeksinin 8,61-\u0259 yüks\u0259lm\u0259si provayderin sistemli xidm\u0259t probleml\u0259ri il\u0259 üzl\u0259\u015fdiyini göst\u0259rir. Bu hal “tez cavab verilir, lakin problem tam h\u0259ll olunmur” modelinin tipik nümun\u0259si kimi d\u0259y\u0259rl\u0259ndirilir.<\/p>\n

\u018fn riskli provayderl\u0259r<\/strong>
\n“Uplink” MMC, el\u0259c\u0259 d\u0259 IV rübd\u0259 siyah\u0131ya daxil edil\u0259n “Flexnet” v\u0259 “Sline” MMC-l\u0259r h\u0259m yüks\u0259k \u015fikay\u0259t indeksl\u0259ri, h\u0259m d\u0259 uzun cavabland\u0131rma müdd\u0259tl\u0259ri il\u0259 bazarda \u0259n problemli provayderl\u0259r s\u0131ras\u0131nda yer al\u0131b. Xüsusil\u0259 “Uplink” provayderind\u0259 b\u0259zi rübl\u0259rd\u0259 cavabland\u0131rma müdd\u0259tinin 30 gün\u0259 q\u0259d\u0259r uzanmas\u0131 istehlakç\u0131 hüquqlar\u0131 bax\u0131m\u0131ndan ciddi narahatl\u0131q do\u011furur.<\/p>\n

Ümumi m\u0259nz\u0259r\u0259<\/strong>
\n\u0130KTA-n\u0131n aç\u0131qlad\u0131\u011f\u0131 “E-\u015eikay\u0259t” indeksl\u0259ri göst\u0259rir ki, istehlakç\u0131 m\u0259mnuniyy\u0259ti yaln\u0131z \u015fikay\u0259tl\u0259rin say\u0131 il\u0259 deyil, onlara n\u0259 q\u0259d\u0259r tez v\u0259 effektiv reaksiya verilm\u0259si il\u0259 ölçülür. \u015e\u0259ffafl\u0131q mexanizmi art\u0131q real t\u0259sir gücün\u0259 malikdir v\u0259 provayderl\u0259rin bazardak\u0131 davran\u0131\u015f\u0131na birba\u015fa t\u0259sir göst\u0259rir. \u0130stehlakç\u0131lar is\u0259 provayderl\u0259ri t\u0259kc\u0259 tarifl\u0259r\u0259 gör\u0259 deyil, xidm\u0259t keyfiyy\u0259ti v\u0259 cavab sür\u0259tin\u0259 \u0259sas\u0259n d\u0259 müqayis\u0259 etm\u0259k imkan\u0131 qazan\u0131rlar.
\n\u0130KTA bildirir ki, bu mexanizm vasit\u0259sil\u0259 bazarda keyfiyy\u0259t\u0259 \u0259saslanan r\u0259qab\u0259tin t\u0259\u015fviqi davam etdiril\u0259c\u0259k v\u0259 provayderl\u0259r xidm\u0259t s\u0259viyy\u0259sini davaml\u0131 \u015f\u0259kild\u0259 yax\u015f\u0131la\u015fd\u0131rma\u011fa ça\u011f\u0131r\u0131l\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"

Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 poçt xidm\u0259tl\u0259ri üzr\u0259 t\u0259nziml\u0259yici qurumu \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyinin (\u0130KTA) “E-\u015eikay\u0259t” platformas\u0131 \u0259sas\u0131nda 2025-ci il üzr\u0259 aç\u0131qlad\u0131\u011f\u0131 rüblük göst\u0259ricil\u0259r internet provayderl\u0259ri aras\u0131nda xidm\u0259t keyfiyy\u0259ti v\u0259 istehlakç\u0131 müraci\u0259tl\u0259rin\u0259…<\/p>\n","protected":false},"author":1,"featured_media":251278,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[101],"tags":[],"class_list":["post-237850","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cemiyyet"],"_links":{"self":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts\/237850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=237850"}],"version-history":[{"count":0,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts\/237850\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/media\/251278"}],"wp:attachment":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=237850"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=237850"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=237850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}