{"id":235676,"date":"2025-12-19T15:01:59","date_gmt":"2025-12-19T11:01:59","guid":{"rendered":""},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T20:00:00","slug":"","status":"publish","type":"post","link":"https:\/\/ucnoqta.az\/?p=235676","title":{"rendered":"Noyabr ay\u0131nda \u201cE-\u015eikay\u0259t\u201d platformas\u0131na 484 m\u00fcraci\u0259t daxil olub"},"content":{"rendered":"

Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 poçt sah\u0259l\u0259rind\u0259 t\u0259nziml\u0259yici qurumu olan \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) t\u0259r\u0259find\u0259n yarad\u0131lan “E-\u015eikay\u0259t” sistemi üz\u0259rind\u0259n edil\u0259n v\u0259t\u0259nda\u015f müraci\u0259tl\u0259rinin say\u0131 v\u0259 dinamikas\u0131 davaml\u0131 olaraq t\u0259hlil edilir. Bu t\u0259hlill\u0259rd\u0259n \u0259ld\u0259 edil\u0259n n\u0259tic\u0259l\u0259r\u0259 \u0259sas\u0259n, t\u0259nziml\u0259yici bazar subyektl\u0259rin\u0259 v\u0259t\u0259nda\u015f m\u0259mnunlu\u011funun art\u0131r\u0131lmas\u0131 v\u0259 istehlakç\u0131 hüquqlar\u0131n\u0131n qorunmas\u0131 istiqam\u0259tind\u0259 tövsiy\u0259 v\u0259 t\u0259klifl\u0259rini verir.<\/strong><\/p>\n

Ucnoqta.az bildirir ki, bu bar\u0259d\u0259 \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyind\u0259n m\u0259lumat verilib.<\/p>\n

Qeyd edilib ki, bu sistemd\u0259 h\u0259r bir telekommunikasiya operator v\u0259 provayderinin, o cüml\u0259d\u0259n poçt rabit\u0259si operatorunun \u015f\u0259xsi kabineti var. \u0130stehlakç\u0131lardan daxil olan \u015fikay\u0259tl\u0259r birba\u015fa h\u0259min \u015f\u0259xsi kabinetl\u0259rd\u0259 \u0259ks olunur. Agentlik is\u0259 xidm\u0259t üz\u0259rind\u0259n prosesl\u0259ri izl\u0259m\u0259k v\u0259 t\u0259hlil etm\u0259k imkan\u0131 \u0259ld\u0259 edir.<\/p>\n

Ümumilikd\u0259 2025-ci ilin noyabr ay\u0131 \u0259rzind\u0259 telekommunikasiya v\u0259 poçt xidm\u0259tl\u0259ri üzr\u0259 ümumilikd\u0259 484 \u015fikay\u0259t daxil olub. Bu müraci\u0259tl\u0259rin 48.2%-i internet (GPON, ADSL v\u0259 s.) v\u0259 telefon (m\u0259ftilli) rabit\u0259si xidm\u0259tl\u0259ri, 34,9% mobil internet v\u0259 rabit\u0259 xidm\u0259tl\u0259ri, 16,9%-i poçt rabit\u0259si xidm\u0259tl\u0259ri üzr\u0259 qeyd\u0259 al\u0131n\u0131b. Bu müdd\u0259t \u0259rzind\u0259 h\u0259r gün orta hesabla sistem vasit\u0259sil\u0259 16 \u015fikay\u0259t daxil olub. Bu müraci\u0259tl\u0259r ümumilikd\u0259 54 telekommunikasiya v\u0259 poçt xidm\u0259tl\u0259ri t\u0259chizatç\u0131s\u0131 bar\u0259d\u0259 ünvanlan\u0131b.<\/p>\n

Telekommunikasiya xidm\u0259tl\u0259ri üzr\u0259 noyabr ay\u0131 \u0259rzind\u0259 “E-\u015eikay\u0259t” sistemin\u0259 484 müraci\u0259t daxil olub. Bu müraci\u0259tl\u0259rin böyük qismi – 50%-i internet (GPON, ADSL v\u0259 s.) xidm\u0259tl\u0259ri üzr\u0259dir. Mobil internet v\u0259 mobil rabit\u0259 üzr\u0259 daxil olan müraci\u0259tl\u0259r 42.1%, telefon rabit\u0259si üzr\u0259 is\u0259 7.9%-dir.<\/p>\n

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Effektiv t\u0259hlil üçün h\u0259r bir xidm\u0259t üzr\u0259 müraci\u0259tl\u0259r xarakterin\u0259 gör\u0259 müxt\u0259lif mövzular üzr\u0259 qrupla\u015fd\u0131r\u0131l\u0131r.<\/p>\n

\u0130nternet (GPON, ADSL v\u0259 s.) xidm\u0259ti üzr\u0259 ilk 2 yeri 24.9%-l\u0259 xidm\u0259tin i\u015fl\u0259m\u0259m\u0259si v\u0259 ya onun keyfiyy\u0259ti il\u0259 \u0259laq\u0259dar olan müraci\u0259tl\u0259r t\u0259\u015fkil edir. 3-cü yerd\u0259 8%-l\u0259 xidm\u0259t t\u0259chizatç\u0131lar\u0131n\u0131n istehlakç\u0131lara göst\u0259rdikl\u0259ri xidm\u0259tl\u0259rl\u0259 ba\u011fl\u0131 müraci\u0259tl\u0259r \u0259ks olunur. Bu kateqoriya \u0259sas\u0259n t\u0259chizatç\u0131lar\u0131n istehlakç\u0131larla davran\u0131\u015f\u0131nda v\u0259 ya onlar\u0131n xidm\u0259t m\u0259rk\u0259zl\u0259rind\u0259 yaranan probleml\u0259rl\u0259 ba\u011fl\u0131 \u015fikay\u0259tl\u0259ri \u0259ks etdirir.<\/p>\n

Telefon rabit\u0259si xidm\u0259ti üzr\u0259 daxil olan müraci\u0259tl\u0259r xidm\u0259tin i\u015fl\u0259m\u0259m\u0259si (2,74%),
\nxidm\u0259tin dayand\u0131r\u0131lmas\u0131 (1,74%) v\u0259 infrastruktur il\u0259 ba\u011fl\u0131 (1,24%) \u0259sas kateqoriyalara ayr\u0131l\u0131b.<\/p>\n

Mobil internet xidm\u0259tl\u0259ri üzr\u0259 \u0259n çox müraci\u0259tl\u0259r 1,24%-l\u0259 tarifl\u0259r, 0,5%-l\u0259 xidm\u0259t t\u0259chizatç\u0131lar\u0131n\u0131n istehlakç\u0131lara göst\u0259rdikl\u0259ri xidm\u0259tl\u0259r v\u0259 izahl\u0131 qaim\u0259l\u0259rin \u0259ld\u0259 edilm\u0259si bar\u0259d\u0259 qeyd\u0259 al\u0131n\u0131b. <\/p>\n

Poçt rabit\u0259si xidm\u0259tl\u0259ri üzr\u0259 noyabr ay\u0131 \u0259rzind\u0259 82 müraci\u0259t daxil olub. Bu da sistem\u0259 daxil olan ümumi \u015fikay\u0259tl\u0259rin 16,9%-ni \u0259hat\u0259 edir. Poçt rabit\u0259si xidm\u0259tl\u0259rind\u0259 müraci\u0259tl\u0259rin 73.2%-i poçt gönd\u0259ri\u015fl\u0259rinin gecikdirilm\u0259si, çatd\u0131r\u0131lmamas\u0131 v\u0259 ya itirilm\u0259si bar\u0259d\u0259 olub. 7.3% müraci\u0259tl\u0259r mü\u015ft\u0259ri xidm\u0259tl\u0259ri, dig\u0259r 19.5% is\u0259 öd\u0259ni\u015fl\u0259r, poçt rabit\u0259si operatorunun yerl\u0259\u015fdiyi obyektin v\u0259ziyy\u0259ti, istifad\u0259 olunan proqram t\u0259minat\u0131n\u0131n i\u015fl\u0259kliyi bar\u0259d\u0259 qeyd\u0259 al\u0131n\u0131b. Ümumilikd\u0259 is\u0259 müraci\u0259tl\u0259rin 68,30%-i sür\u0259tli poçt xidm\u0259tl\u0259ri, 31,70%-i universal poçt xidm\u0259tl\u0259ri bar\u0259d\u0259 olub.<\/p>\n

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Agentlik t\u0259r\u0259find\u0259n h\u0259mçinin daxil olan \u015fikay\u0259tl\u0259rin sosial-co\u011frafi meyarlar\u0131 da t\u0259hlil edilir. <\/p>\n

Bel\u0259likl\u0259, müraci\u0259t ed\u0259rk\u0259n ünvan olaraq v\u0259t\u0259nda\u015flar\u0131n 55,17%-i Bak\u0131n\u0131, 7,64%-i Sumqay\u0131t\u0131, 7,02%-i Ab\u015feron – X\u0131rdalan \u0259razil\u0259rini seçibl\u0259r. Daxil olan müraci\u0259tl\u0259rin 80,8%-d\u0259 v\u0259t\u0259nda\u015flar 10 bölg\u0259ni (Bak\u0131, Sumqay\u0131t, Ab\u015feron – X\u0131rdalan, G\u0259nc\u0259, C\u0259lilabad, L\u0259nk\u0259ran, Göygöl, Masall\u0131, Xaçmaz, A\u011fsu) ünvan olaraq qeyd edibl\u0259r.<\/p>\n

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Ümumilikd\u0259 is\u0259 sistem üz\u0259rind\u0259n noyabr ay\u0131 üzr\u0259 91,1% ki\u015fi, 8,9% qad\u0131n müraci\u0259t edib.<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Az\u0259rbaycan\u0131n telekommunikasiya v\u0259 poçt sah\u0259l\u0259rind\u0259 t\u0259nziml\u0259yici qurumu olan \u0130nformasiya Kommunikasiya Texnologiyalar\u0131 Agentliyi (\u0130KTA) t\u0259r\u0259find\u0259n yarad\u0131lan “E-\u015eikay\u0259t” sistemi üz\u0259rind\u0259n edil\u0259n v\u0259t\u0259nda\u015f müraci\u0259tl\u0259rinin say\u0131 v\u0259 dinamikas\u0131 davaml\u0131 olaraq t\u0259hlil edilir. Bu t\u0259hlill\u0259rd\u0259n…<\/p>\n","protected":false},"author":1,"featured_media":251278,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-235676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts\/235676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=235676"}],"version-history":[{"count":0,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts\/235676\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/media\/251278"}],"wp:attachment":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=235676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=235676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=235676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}