{"id":114106,"date":"2021-03-03T12:34:35","date_gmt":"2021-03-03T08:34:35","guid":{"rendered":""},"modified":"-0001-11-30T00:00:00","modified_gmt":"-0001-11-29T20:00:00","slug":"","status":"publish","type":"post","link":"https:\/\/ucnoqta.az\/?p=114106","title":{"rendered":"Azercell m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259sinin idar\u0259 edilm\u0259sin\u0259 g\u00f6r\u0259 yeni m\u00fckafat qazan\u0131b"},"content":{"rendered":"

Daha bir beyn\u0259lxalq ISO – Keyfiyy\u0259tin \u0130dar\u0259 Olunmas\u0131 standart\u0131 lider mobil operatorun abun\u0259çil\u0259rin\u0259 göst\u0259rdiyi yüks\u0259k xidm\u0259t s\u0259viyy\u0259sinin növb\u0259ti göst\u0259ricisidir<\/strong><\/p>\n

Mü\u015ft\u0259ri Xidm\u0259tl\u0259ri sah\u0259sind\u0259 ölk\u0259mizd\u0259 örn\u0259k olan “Azercell Telekom” MMC ISO 10004:2018 : Keyfiyy\u0259tin idar\u0259 olunmas\u0131\/Mü\u015ft\u0259ri m\u0259mnuniyy\u0259tinin monitorinqi v\u0259 ölçülm\u0259si üzr\u0259 t\u0259limatlar beyn\u0259lxalq standart\u0131na uy\u011funluq üzr\u0259 sertifikasiya auditini ba\u015fa vuraraq m\u0259hz h\u0259min standart üzr\u0259 ilk sertifikat\u0131n\u0131 \u0259ld\u0259 etdi. “Büro Veritas Azeri” MMC t\u0259r\u0259find\u0259n apar\u0131lm\u0131\u015f audit zaman\u0131 mü\u015ft\u0259ri m\u0259mnuniyy\u0259tinin ölçülm\u0259si v\u0259 monitorinqi prosesi haqda \u0259trafl\u0131 m\u0259lumat verildi. Buraya prosesin ümumi \u0259hat\u0259 dair\u0259si, mü\u015ft\u0259ri m\u0259mnuniyy\u0259tinin ölçülm\u0259sinin müxt\u0259lif üsullar\u0131, \u0259ld\u0259 edil\u0259n n\u0259tic\u0259l\u0259r \u0259sas\u0131nda müvafiq t\u0259dbirl\u0259rin görülm\u0259si v\u0259 prosesl\u0259rin, el\u0259c\u0259 d\u0259 xidm\u0259tl\u0259rin t\u0259kmill\u0259\u015fdirilm\u0259sind\u0259 m\u0259lumat\u0131n istifad\u0259 edilm\u0259si v\u0259 s.kimi t\u0259rkib hiss\u0259l\u0259r daxil idi.<\/p>\n

Müasir texnologiyalar\u0131n v\u0259 biznes h\u0259ll\u0259rin köm\u0259yil\u0259 mü\u015ft\u0259ril\u0259rinin i\u015fini asanla\u015fd\u0131rma\u011f\u0131 h\u0259d\u0259fl\u0259y\u0259n Azercell haz\u0131rda öz abun\u0259çil\u0259rin\u0259 bütün mümkün platformalar üz\u0259rind\u0259n xidm\u0259tl\u0259ri t\u0259qdim edir. \u015eirk\u0259t sosial \u015f\u0259b\u0259k\u0259l\u0259r üzr\u0259 mü\u015ft\u0259ril\u0259r\u0259 göst\u0259ril\u0259n xidm\u0259t s\u0259viyy\u0259si, müraci\u0259tl\u0259rin cavabland\u0131r\u0131lmas\u0131 üzr\u0259 d\u0259f\u0259l\u0259rl\u0259 beyn\u0259lxalq sertifikatlara layiq görülüb. H\u0259tta, COVID-19 pandemiyas\u0131 il\u0259 \u0259laq\u0259dar t\u0259tbiq olunan s\u0259rt karantin rejimind\u0259 Azercell Mü\u015ft\u0259ri Xidm\u0259tl\u0259ri fasil\u0259siz olaraq onlayn \u015f\u0259kild\u0259 f\u0259aliyy\u0259t göst\u0259rib, ya\u015f\u0131 65-d\u0259n yuxar\u0131 olan abun\u0259çil\u0259r\u0259 is\u0259 S\u0259yyar Mü\u015ft\u0259ri Xidm\u0259tl\u0259ri t\u0259r\u0259find\u0259n pulsuz xidm\u0259t apar\u0131l\u0131b. Azercell-in istifad\u0259y\u0259 verdiyi “Kabinetim” t\u0259tbiqi mü\u015ft\u0259ri m\u0259mnuniyy\u0259tinin art\u0131r\u0131lmas\u0131, \u015fikay\u0259tl\u0259rin d\u0259rhal h\u0259lli istiqam\u0259tind\u0259 at\u0131lm\u0131\u015f böyük add\u0131mlardan biri olub.<\/p>\n

ISO (Beyn\u0259lxalq Standartla\u015fd\u0131rma T\u0259\u015fkilat\u0131) ümumdünya milli standartlar qurumlar\u0131 (ISO üzv qurumlar\u0131) federasiyas\u0131d\u0131r. \u0130ndiy\u0259d\u0259k federasiya t\u0259r\u0259find\u0259n idar\u0259çilik, texnologiyalar v\u0259 biznes sah\u0259sind\u0259 \u0259mt\u0259\u0259l\u0259r\u0259, xidm\u0259tl\u0259r\u0259 v\u0259 müsb\u0259t t\u0259crüb\u0259l\u0259r\u0259 dair minl\u0259rl\u0259 standartlar mü\u0259yy\u0259nl\u0259\u015fdirilib.<\/p>\n

Qeyd ed\u0259k ki, mü\u015ft\u0259ril\u0259r\u0259 göst\u0259rdiyi xidm\u0259t keyfiyy\u0259tinin ölçülm\u0259si il\u0259 ba\u011fl\u0131 \u015eirk\u0259t daha önc\u0259 ISO 10002:2018 : Keyfiyy\u0259tin \u0130dar\u0259 Olunmas\u0131 \/Mü\u015ft\u0259ri M\u0259mnuniyy\u0259ti \/Mü\u0259ssis\u0259l\u0259rd\u0259 \u015eikay\u0259tl\u0259r\u0259 Bax\u0131lmas\u0131na dair t\u0259limatlar standart\u0131na uy\u011funluq üzr\u0259  sertifikat v\u0259 ISO 18295:2017 : \u018flaq\u0259 M\u0259rk\u0259zl\u0259rinin idar\u0259 edilm\u0259si sah\u0259sind\u0259 uy\u011funluq sertifikat\u0131na layiq görülüb.<\/p>\n

Daha \u0259trafl\u0131 m\u0259lumat üçün news@mcs.az ünvan\u0131na müraci\u0259t ed\u0259 bil\u0259rsiniz
\nAz\u0259rbaycan\u0131n mobil rabit\u0259 s\u0259nayesinin lideri v\u0259 qeyri-neft sektorunun \u0259n böyük vergi öd\u0259yicisi v\u0259 s\u0259rmay\u0259çisi “Azercell Telekom” MMC 1996-c\u0131 ild\u0259 t\u0259sis edilib. Haz\u0131rda 5 milyon abun\u0259çi Azercell-i seçir. Bazar pay\u0131 49%; ölk\u0259 \u0259razisi üzr\u0259 \u0259hat\u0259 dair\u0259si: 89.3%; ölk\u0259 \u0259halisi üzr\u0259 \u0259hat\u0259 dair\u0259si: 99,8% t\u0259\u015fkil edir. Azercell ölk\u0259d\u0259 v\u0259 MDB m\u0259kan\u0131nda beyn\u0259lxalq “\u0130nvestors \u0130n People” \u0130nsana S\u0259rmay\u0259 Platin Sertifikat\u0131na layiq görül\u0259n yegan\u0259 \u015firk\u0259tdir. Azercell Beyn\u0259lxalq Biznes STEVIE Mükafatlar\u0131n\u0131n “\u0130lin kommunikasiya \u015firk\u0259ti” nominasiyas\u0131 üzr\u0259 Q\u0131z\u0131l Stevie mükafat\u0131 alan ölk\u0259nin yegan\u0259 \u015firk\u0259tidir. Bu nominasiya üzr\u0259 \u0259n yüks\u0259k pill\u0259d\u0259 q\u0259rarla\u015faraq Q\u0131z\u0131l mükafat\u0131 \u0259ld\u0259 edib. Ölk\u0259y\u0259 bir s\u0131ra yenilikl\u0259ri ilk d\u0259f\u0259 olaraq m\u0259hz Azercell g\u0259tirib: GSM texnologiyas\u0131, önc\u0259d\u0259n öd\u0259m\u0259 sistemi, mobil internet xidm\u0259tl\u0259ri, 24\/7 Telefon M\u0259rk\u0259zi (*1111), 7\/7 Ön Masa xidm\u0259tl\u0259ri, Azercell Ekspres ofisl\u0259ri, M2M, 4G , mobil v\u0259 onlayn mü\u015ft\u0259ri xidm\u0259tl\u0259ri, sosial media üz\u0259rind\u0259n mü\u015ft\u0259ri xidm\u0259tl\u0259ri, mobil elektron imza xidm\u0259ti “Asan \u0130mza” v\u0259 s. Mobil operator “Bakutel 2019” s\u0259rgisi ç\u0259rçiv\u0259sind\u0259 Az\u0259rbaycanda ilk d\u0259f\u0259 pilot rejimd\u0259 5G texnologiyas\u0131n\u0131n s\u0131naqlar\u0131n\u0131 keçirib. Azercell-in sür\u0259tl\u0259 böyüy\u0259n 4G \u015f\u0259b\u0259k\u0259si Bak\u0131 v\u0259 Ab\u015feron da daxil olmaqla, ölk\u0259nin 60-a yax\u0131n bölg\u0259sini \u0259hat\u0259 edir. Radio siqnallar\u0131n \u015f\u0259b\u0259k\u0259 keyfiyy\u0259tini ölç\u0259n v\u0259 simsiz rabit\u0259nin \u0259hat\u0259 dair\u0259si üzr\u0259 ixtisasla\u015fan beyn\u0259lxalq sisteml\u0259r t\u0259r\u0259find\u0259n apar\u0131lm\u0131\u015f ara\u015fd\u0131rmalar\u0131n n\u0259tic\u0259l\u0259rin\u0259 \u0259sas\u0259n, Azercell-in 4G \u015f\u0259b\u0259k\u0259si Az\u0259rbaycan\u0131n mobil operatorlar\u0131 aras\u0131nda \u0259n yüks\u0259k göst\u0259ricil\u0259r nümayi\u015f etdirmi\u015fdir.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Daha bir beyn\u0259lxalq ISO – Keyfiyy\u0259tin \u0130dar\u0259 Olunmas\u0131 standart\u0131 lider mobil operatorun abun\u0259çil\u0259rin\u0259 göst\u0259rdiyi yüks\u0259k xidm\u0259t s\u0259viyy\u0259sinin növb\u0259ti göst\u0259ricisidir Mü\u015ft\u0259ri Xidm\u0259tl\u0259ri sah\u0259sind\u0259 ölk\u0259mizd\u0259 örn\u0259k olan “Azercell Telekom” MMC ISO 10004:2018…<\/p>\n","protected":false},"author":1,"featured_media":251278,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-114106","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts\/114106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=114106"}],"version-history":[{"count":0,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/posts\/114106\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=\/wp\/v2\/media\/251278"}],"wp:attachment":[{"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=114106"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=114106"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ucnoqta.az\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=114106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}